Reach the desk

Corrections, a dispute with something we have published, or a request for a guide we have not written yet — email [email protected]. A named editor reads every message and we reply on business days.

Two things we cannot help with. We are not Pocket Option and we have no access to any trading account, so we cannot check a balance, chase a withdrawal, reset a password or release a bonus — all of that goes to the operator’s own support. And we do not give individual investment, tax or legal advice; for tax questions, speak to a qualified accountant or work from Canada Revenue Agency guidance. Quebec residents also file provincially, which is one more reason to ask a professional rather than a website.

We also will not help anyone past a geographic or identity restriction. Canada is not named in the exclusion notice the operator publishes, but that is not the same as a confirmation that a reader here can register, fund and withdraw, and we will not suggest workarounds in either case. Documents that misstate identity or residence are fraud, and we will not discuss them as an option.

If your message is time-sensitive, send the page address and the specific point you believe is wrong. Documented corrections go to the front of the queue, and we credit readers who catch a real error whenever they want the credit.